Supercharge your Zendesk with Fin – the #1 AI Agent in the industry.

Stay ahead with the latest in AI – without rebuilding your Zendesk setup you’ve spent years perfecting. Fin plugs straight in and starts resolving tickets across every channel – no migration required.

Fin for Zendesk – Customer Support AI Agent from Intercom

Fin for Zendesk: Why

Switching away from a fully integrated support platform is no small task. It brings serious risks – technical glitches, retraining teams, system downtime – and requires migrating workflows and processes that perhaps took years to refine. Add long-term contracts to the mix, and moving to a new system often feels impossible.

Yet, support leaders still strive to elevate their customer experience and operations with the latest AI technologies. That’s why Fin for Zendesk was introduced – to bring the industry’s leading AI agent to brands, whether they run on Intercom or choose to keep their trusted Zendesk setup.

If you’re one of those forward‑thinking support leaders, get in touch with us to see Fin for Zendesk in action.

TALK TO FIN EXPERT

Fin for Zendesk: How

Fin connects to your Zendesk instance via API and can be live in under an hour. It syncs Zendesk content, customer data, brand settings, and automation rules so every answer feels personalized, conversations route to the right team, and all interactions follow your existing support logic. Using your Zendesk Guide content, Fin starts resolving customer queries from day one with fast, accurate responses.

Configure Fin to triage chats, escalate to Zendesk agents, or create tickets . All adapting to your support hours, routing rules, and handoff preferences.

Fin can update Zendesk tickets and custom fields, add AI‑generated summaries to the tickets, and when needed – seamlessly hand off to human agents, cutting manual work and giving your team the context they need to respond faster.

We’ll have Fin resolving up to 60% of your support queries from day one – following just four simple steps.

1. Sync

Sync your Zendesk knowledge base.

2. Connect

Connect Fin to your Zendesk API.

3. Customize

Customize Fin’s tone of voice and behaviour.

4. Go live

Test Fin answers and handover, go live.

Ready to give it a try?

AI-powered support across channels

Fin for Zendesk works seamlessly across all your support channels. It integrates directly with Zendesk tickets, handling email and form-based conversations. Fin also connects to Zendesk Messenger for live chat, keeping real-time conversations flowing and opening each one as a ticket your team can manage directly in Zendesk. And with Fin Messenger, you can offer a dedicated AI-powered chat experience that still syncs everything back into Zendesk.

Beyond tickets and chat, Fin supports every major messaging channel your customers use: WhatsApp, Facebook Messenger, Instagram Direct Message, and more – delivering consistent, high-quality support wherever the conversation starts. This means your team stays in Zendesk, while Fin keeps the conversation going across all touchpoints.

AI-Copilot for Zendesk agents

Fin for Zendesk doesn’t just transform the experience for your customers – it empowers your agents too. With Copilot built right into Zendesk’s agent workspace, every support rep gets their own AI assistant, offering instant advice, insights, and answers from your public and private knowledge. The result? Agents work smarter, resolve issues faster, and stay focused on delivering the kind of support your customers will love.

Fin for Zendesk Pricing

$0.99

PER RESOLUTION

Yes, it really is that simple.

With outcome-based pricing you only pay when Fin delivers the outcome that matters most to you and your customers – resolved conversations. What counts as a resolution? Find out here.

Fin for Zendesk comes with a monthly minimum of 50 resolutions.

SCHEDULE YOUR DEMO

Why Cloudstride

As Intercom Authorised Solutions Partner, we accelerate your time to value with Fin, ensuring your AI Agent, integrations, processes, and team are setup for success.

As of 2025, 80% of companies are implementing an AI Agent for the first time. That’s why they need a trusted partner to guide them in adopting these cutting-edge technologies successfully. Our team of certified product experts works with both new and existing customers to build a strong foundation of value and maximize the impact of Fin for Zendesk.

Why invest in services

50% reduced risk of project failure
37% faster time to value
Up to 2.5X increased return on investment (ROI)
30% faster adoption of new features and releases

* Industry standard metrics from 3rd party research forms (TSIA) and comparable SaaS vendors like Slack, AirTable, Smartsheet.

Contact us today!

Please fill in the the form, or simply email us at intercom@cloudstride.io if you want to discuss Fin’s integration with your Zendesk account.