The #1 AI Support Agent.
The all-in-one Helpdesk.
One next-gen platform.

Intercom Suite brings together the world’s leading AI Support Agent and a fully featured Helpdesk in one AI-first customer service platform.

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Intercom Platform in 5 min

See how Intercom gets your Customer Service into full stride!

Trusted by 30 000 companies worldwide

Built to support you AI-first customer service strategy

Fin AI Agent
for your customers

Delight your customers with AI-first support experience where 56% of queries are resolved instantly, accurately, and around the clock. Fin AI Agent, which is part of the Intercom platform, is again ranked #1 support agent on G2 (Summer 2025).

AI Copilot
for your support agents

Increase agent efficiency by 31% by having an internal AI assistant right in the Inbox. Copilot will use information from external and internal sources, as well as best answers from other conversations to help your agents with instant answers, and give them time to focus on what really matters.

AI Insights
for support leaders

Unlock full visibility and a holistic view across 100% of conversations. Benefit from clear suggested areas of improvement with actionable insights to help you monitor, spot the gaps, and continuously optimize your customer experience across channels.

Is you support organization AI ready?

Find out in just 3 minutes whether your team is ready to unlock faster resolutions, lower costs, and improve customer experience.

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The Intercom Customer Service Philosophy

Yes, we’re operating in an AI-first support world now.
But it’s not just about AI — having a complete platform is what truly makes the difference.
That’s why Intercom offers a unified solution across all key CS and CX areas, empowering your team to work more efficiently and deliver outstanding service.

1. Proactive Support
Deliver support before customers even ask
Anticipate customer needs with in-context, automated messages. Proactively onboard, educate, and notify users to help them succeed faster – while reducing support volume from day one.
2. Self-serve + AI Agent
#1 Support AI Agent out there
Empower customers to help themselves with a powerful mix of self-serve tools and the market’s #1 AI Agent. Together, they deflect the majority of requests before they ever reach your live team.
3. Human + AI Copilot
AI tools that maximize agent productivity
Your agents deserve to benefit from the AI era too. Tools like Copilot provide them with training, troubleshooting, translation, and guidance – helping your team find answers faster, work smarter, and boost productivity by 31%.

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What makes Intercom the best-in-class customer support platform

Omnichannel and Multilingual

Intercom brings all customer conversations – across web chat, in-app chat, email, SMS, WhatsApp, Facebook, Instagram, and more — into one inbox for seamless support. Engage users on their preferred channels to deliver fast, personalized support experiences.

Combined with powerful multilingual features, Intercom helps you scale globally with ease. From its Fin AI Agent to the Help Center, you can support customers in up to 45 languages straight out of the box.

AI-powered Inbox

Intercom’s AI-enhanced Inbox helps your team work smarter and collaborate faster. It brings conversations, tickets, and data into one shared workspace, designed for speed, efficiency, and effortless teamwork.

With powerful macros, an intuitive keyboard-first interface, and all customer channels routed into a single inbox, your team can prioritize, resolve, and respond quicker—delivering exceptional support at scale.

Copilot for Support Agents

Intercom’s AI Copilot increases agent productivity by 31%, working seamlessly alongside your team in the inbox to deliver expert answers faster. Drawing from more sources than any other copilot on the market, it empowers agents with instant guidance, smarter troubleshooting support, and deep, actionable insights.

With Fin, agents can effortlessly tap into external and internal content, as well as uncover the most relevant answers from your entire conversation history – a goldmine of data. Every interaction becomes an opportunity to work faster, onboard smarter, and stay fully in control with advanced reporting and oversight tools.

Ticketing

Tickets help teams resolve complex issues faster by keeping conversations and collaboration in one place. Designed to streamline workflows, it ensures no lost context, no missed updates, and no need to switch between tools.

Move seamlessly from conversations to tickets to keep customers informed while solving issues. With back-office collaboration and shared tracker tickets, your team can coordinate effortlessly and manage multiple customer updates with ease.

Reporting and AI Insights

Intercom’s AI-powered reporting gives you the tools to monitor, analyze, and optimize your support operations in real time. With instant AI insights, customizable reports, and actionable customer feedback, you can make data-driven decisions to boost your team performance.

Generate clear AI reports on the topics your customers care about most, use expertly pre-built dashboards for faster insights, and customize charts to spot trends and improve CSAT. Every report is designed to help your team stay proactive and deliver better results.

Workflows and Automations

Intercom’s workflows help you automate repetitive tasks in minutes, saving your team hours of manual work. With a no-code visual builder, you can create powerful automations using triggers, conditions, rules, and Fin AI Agent to streamline both customer and agent experiences.

From routing and snoozing conversations to closing tickets with full context, every task can be automated. Connect with over 450 apps like Salesforce and GitHub, and get started quickly with pre-built templates for onboarding, triage, and CSAT improvements.

Apps and Integrations

Intercom makes it easy to connect all your tools and workflows, so you can maximize productivity without clunky point solutions. With over 450 apps in the Intercom App Store, you can integrate seamlessly across the messenger, inbox, and behind the scenes.

Build flexible, low-code integrations directly in Workflows – no engineers required – or use APIs and Webhooks to create fully custom solutions. With clear documentation and a supportive developer community, Intercom gives you everything you need to deliver personalized, connected customer experiences.

Why companies choose Intercom

#1 AI Support Agent

#1 in performance benchmarks. #1 in competitive bake-offs. #1 ranking on G2. Fin is the top-performing AI Agent for customer service, delivering superior customer experiences and achieving higher answer accuracy and resolution rates, than any other AI agent.

Industry Shaping

Intercom has a proven track record of creating industry-shaping solutions. The world’s first CS messenger, the first AI Agent, and the first AI Copilot for support teams – with Intercom, businesses and their customers always stay ahead with the latest breakthroughs in CX world.

The best user experience

Intercom is simple to learn and effortless to use, with a design that feels as familiar as the modern apps your team already loves. It’s a software you’ll be proud to put in front of your customers – and they’ll appreciate the clean, intuitive experience every time they engage.

A single seamless system

Intercom’s platform runs on a single, connected system—bringing all your content and data together in one place. The AI Agent can smoothly hand off conversations to human agents, ensuring a seamless customer experience. The more issues you resolve, the smarter the system becomes.

Proactive Support

Intercom is the only customer service platform with a proactive support solution, helping you address issues before they arise. Onboard, educate, and engage customers with outbound messages – using product tours, banners, tooltips, and more.

AI for everyone

Intercom’s AI is designed for everyone. That’s why both Fin AI Agent and AI Copilot are included with every Intercom io pricing plan – even the Essential plan starting at just $29/agent/month – unlike other platforms that lock their AI features behind only the highest tiers.

Intercom Pricing Explained

Intercom pricing plans are simple, transparent, and flexible. Your total Intercom cost will be based on four key elements:

1. Intercom Suite (per seat)

Each teammate needs a seat to access Intercom Suite (Platform) to manage conversations and tickets. Three core plans for Intercom Suite – Essential ($29/seat/month on an annual plan), Advanced ($85), and Expert ($132) – so you can choose what fits your team best based on the included functionality. Advanced and Expert plans also include Lite Seats with limited access.

2. Fin AI Agent Resolutions

All Intercom pricing plans include access to Fin AI Agent. If you use AI Agent in your support processes, it will be priced $0.99 per resolution. This means that you only pay when Fin achieves the outcome you and your customers care about most – successfully resolved conversations.

3. Add-ons

Unlike many solutions that bundle essential features as paid add-ons, Intercom keeps it simple with just two optional extras for specific use cases: Proactive Support Plus ($99/month) – for companies that rely heavily on outbound proactive support. Copilot Unlimited ($29/seat/month on annual plans) – for agents who need more than the 10 AI-assisted conversations included per seat each month.

4. Usage-based charges

Some support channels supported by Intercom imply pay-as-you-go charges, for example – SMS, WhatsApp, Phone, Bulk Outbound Email. Every plan gives you access to these features, and you’ll only pay for what you use.

LEARN MORE TALK TO US ABOUT INTERCOM PRICING

Why Cloudstride

As Intercom Authorised Solutions Partner, we accelerate your time to value with Intercom, ensuring your platform, AI Agent, processes, and team are setup for success.

Our team of certified product experts and customer success consultants partner with new and existing Intercom customers to build a strong foundation of value and amplify the impact of Intercom and Fin AI Agent. Our packaged services include:

Intercom implementation and onboarding
Intercom health check
Fin AI Agent opimization
Migration from Zendesk, Freshdesk, and other helpdesk solutions to Intercom
Custom apps and integrations

Why invest in services

50%
Reduced risk of project failure
37%
Faster time to value
Up to 2.5X
Increased return on investment (ROI)
30%
Faster adoption of new features and releases

* Industry standard metrics from 3rd party research forms (TSIA) and comparable SaaS vendors like Slack, AirTable, Smartsheet.

Contact us today!

Please fill in the the form, or simply email us at intercom@cloudstride.io if you want to:

talk about your CS team goals and challenges;
book Intercom personalized demo;
learn more about our Intercom services.

The #1 AI Support Agent. The all-in-one Helpdesk. One next-gen platform.