Freshdesk Connect
for monday.com
Enhanced Visibility and Collaboration
Teams using monday.com can track incoming tickets, receive automated notifications, and actively engage in managing support tickets.
Freshdesk Connect
Eliminate data silos and foster cross-team collaboration with a
two-way sync between Freshdesk tickets and monday.com items.
Effortless Ticket Creation and Linking
monday.com users can directly engage with the Support team by creating Freshdesk tickets, associating them with items, and collaborating — all without leaving their monday.com boards.
Freshdesk Connect is the perfect solution
if you need to integrate Freshdesk and monday.com to streamline collaboration.
Freshdesk Connect Core Features
- Board View Automations: Set up rules to automatically create items in monday.com from new Freshdesk tickets.
- Advanced Filtering: Choose to create new items based only on specific ticket parameters like requester’s company, keywords on the subject, priority, or any other.
- Custom Field Mapping: Map Freshdesk ticket fields to monday.com board columns as per your requirements, so when a new item is created, it is automatically populated with required data from the Freshdesk ticket.
- Automatic Sync: Keep your linked board updated with any ticket changes happening in Freshdesk. Post ticket updates to item updates as well as to Email and Activities view.
- Ticket Details in Item View: View the details of the linked ticket, post updates to tickets directly from the item view, and participate in ticket conversations by adding private or public notes directly from the item.
- Ticket Creation from Items: Create new Freshdesk ticket from unlinked item, sync future updates, and collaborate on it with your Customer Support team.
Freshdesk Connect Terms of Service can be found here. If you have any questions, issues, suggestions, or feature requests, feel free to reach out to us at: apps@cloudstride.io.